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Cisco 820-421 Exam Syllabus Topics:

Cisco Applying Cisco Specialized Business Value Analysis Sample Questions:

1. Which approach is recommended for gaining deeper insight into pain points raised by a senior customer business leader?

A) Inform the customer of some statistics about their competitors, to get a reaction
B) Ask open ended questions about goals and impacts from challenges
C) Lead an exercise to define revenue the customer could gain from using remote experts on sales calls
D) Speak with peers of the customer leader, to find out whether this person has a reputation for making problems sound bigger than they really are

2. Which is the most effective way to assess sales team benefits from an enhanced wireless and security infrastructure?

A) Follow a structured evaluation plan to capture data on productivity, effectiveness, and improved controls.
B) Interview a random set of users, and ask for their informal estimate of time savings.
C) Analyze the work patterns for the top 15% of users according to network access volume.
D) Ask the sales leader to define the productivity improvement gain they need to gain support for a business case.

3. Which two reflect buy-in to an implementation approach? (Choose two.)

A) Customer commitment to move forward
B) Agreement on basics of solutions
C) The company was able to retire old equipment earlier than expected.
D) Selections identified for configuring components

4. Which is a benefit from establishing credibility with multiple customer stakeholders?

A) You gain influence with the IT Executive, since they alone can help you displace a competitor
B) This shows your #1 priority is to build friends and allies
C) You increase the odds of gaining an advocate for the largest cost alternative you can offer the customer
D) You build a basis for gaining insight into a range of customer viewpoints or priorities

5. When establishing a current view of your customer, which is an appropriate internal source of information?

A) Websites of partners in the customer's ecosystem
B) Service level agreements your firm helped to create, between the customer IT group and business units
C) Article on the customer's new product line, published on an industry web site
D) Financial analyst forecasts of the company's revenue for the next 3 years

Solutions: