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Salesforce AI-201 Exam Syllabus Topics:

Salesforce Certified Agentforce Specialist Sample Questions:

1. Universal Containers (UC) plans to send one of three different emails to its customers based on the customer's lifetime value score and their market segment. Considering that UC are required to explain why an e-mail was selected, which AI model should UC use to achieve this?

A) Generative model
B) Predictive model and generative model
C) Predictive model

2. Coral Cloud Resorts wants to cover a broad range of user phrasing when testing its FAQ agent.
Which Testing Center feature meets that need?

A) Al-generated synthetic test utterances based on natural language variations
B) Relying on live customer logs to capture phrasing diversity after deployment
C) Uploading only a small set of manually written prompts

3. Universal Containers (UC) wants to improve the productivity of its sales team with generative AI technology. However, UC is concerned that public AI virtual assistants lack adequate company data to general useful responses. Which solution should UC consider?

A) Enable Agentforce and deploy to sales users.
B) fine-tune the Einstein AI model with CBM data.
C) Build Al model with Einstein discovery and deploy to sales users.

4. Universal Containers (UC) plans to implement prompt templates that utilize the standard foundation models. What should UC consider when building prompt templates in Prompt Builder?

A) Ask it to role-play as a character in the prompt template to provide more context to the LLM.
B) Include multiple-choice questions within the prompt to test the LLM's understanding of the context.
C) Train LLM with data using different writing styles including word choice, intensifiers, emojis, and punctuation.

5. Which element in the Omni-Channel Flow should be used to connect the flow with the agent?

A) Decision
B) Route Work Action
C) Assignment

Solutions: