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Salesforce Loyalty Management Accredited Professional Sample Questions:

1. For the integration of Loyalty Management and Service Cloud, which two methods should a Technical Consultant use for associating a Loyalty Program Member with a Case?

A) Add the loyalty Program Members' related list on the Case page layout
B) Add the 'Create Case' action on the Loyalty Program Member page layout
C) Add the 'Associate Program Member' action on Case page layout
D) Add the 'Cases' related list on the Loyalty Program Member page layout

2. What are the three essential steps to establish a Loyalty promotion with Salesforce CDP and Marketing Cloud?
Select three

A) Activate and Publish the Segment
B) Automatically Generate a New Individual Relationship
C) Enable Connector Settings on all the Loyalty Objects E. Enable Service Connector for Promotion Escalations.
D) Transmit Loyalty Promotion Segments to Marketing Cloud

3. What are the three required steps in settings up Loyalty promotion with Salesforce CDP and Marketing Cloud?

A) Automatically Add a New Individual Relationship
B) Enable Service Connector for Promotion Escalations.
C) Activating and Publishing the Segment
D) Send Loyalty Promotion Segments to marketing Cloud
E) Enable Connector Settings on all the Loyalty Objects

4. Universal container launched a Loyalty Program. The salesforce Administrator to..... to create a private portal for the Loyalty Program.
What is the last step the Salesforce Administrator must complete?

A) Activate the Experience Cloud site
B) Create the Experience Cloud site
C) Associate the Loyalty Program with the site
D) Add the relevant Experience Cloud components to the pages

5. Universal Container sells sports shoes through on eCommerce system. The Loyalty Program Members earn points in real-time with every purchase made.
How can this be built into Salesforce?

A) Download an app from the AppExchange to connect Salesforce and the external system.
B) Create an schedule process to call the external system.
C) Create with the external system to create Transaction Journals.
D) Create customer web service with Order Object

Solutions: