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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. A customer has implemented a solution from a third-party vendor that is capable of creating asset inventory. Which IBM tool can provide a fully functional CMDB?

A) IBM Tivoli Asset Discovery for Distributed
B) IBM Tivoli Application Dependency Discovery Manager
C) IBM Tivoli Business Service Manager
D) IBM Tivoli Monitoring

2. Which statement most accurately describes functionality provided by IBM SmartCloud Control Desk?

A) It provides remote control functions that allow administrators/engineers to connect to and remotely operate client devices and servers such as hardware and software-based technologies that enable console access, remote KVM, and power management necessary to support a lights out data center environment.
B) It monitors, measures, and reports discrete resources within an IT environment to ensure optimal and committed performance levels.
C) It provides services for the storing, categorization, searching, and correlation of data about client accounts, solutions, contracts, revenue, organizations, and products.
D) It provides forecasting, tracking, and planning of labor and skills involved in IT processes across a global enterprise.

3. A customer wants to know about and manage the impact of changes to an individual server in their infrastructure. Which two products combined can provide the required functionality? (Choose two.)

A) IBM Tivoli Asset Discovery for Distributed
B) IBM Tivoli Application Dependency Discovery Manager
C) IBM SmartCloud Control Desk
D) IBM Composite Application Manager
E) IBM Tivoli Endpoint Manager

4. An enterprise has two different departments, one that manages IT assets and one that manages facilities assets. Each department has shared the same general ledger accounts and cost centers, but work with different data sets and processes. What would be the recommended setup in IBM SmartCloud Control Desk?

A) Create only one organization and one site for both departments
B) Create one organization and different sites for the departments
C) Create an instance of IBM SmartCloud Control Desk for each department
D) Create an organization for each department

5. What is the basis for any gap analysis on IT asset and service management solutions?

A) The customer's IT business processes and requirements for asset and service management.
B) The current IT satisfaction survey results for IT users.
C) The contents of a customer's CMDB.
D) A financial report on a customer's IT expenditure.

Solutions: