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ISQI CTFL-UT Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Usability Evaluation Methods and Techniques | 25% | - Inspection methods: heuristic evaluation, cognitive walkthrough - Usability testing: planning, preparation, execution, analysis - Inquiry methods: surveys, interviews, focus groups |
| Topic 2: Basic Concepts of Usability, UX and Accessibility | 15% | - Business value and objectives - Definitions and core principles - Relationship between usability, UX and accessibility |
| Topic 3: Accessibility in Usability Evaluation | 15% | - Inclusive design considerations - Standards: WCAG, ISO 9241, EN 301 549 - Evaluating compliance and accessibility barriers |
| Topic 4: Fundamentals of Usability Evaluation | 20% | - Goals, metrics and measurement - Human-centered design process - Evaluation types: inspection, testing, inquiry |
| Topic 5: Usability Test Planning and Reporting | 10% | - Documenting results and recommendations - Stakeholder communication - Test strategy and plan design |
| Topic 6: Risks in Usability, UX and Accessibility | 15% | - Project and product-level risks - Impact analysis and mitigation - Identification and classification of risks |
ISQI ISTQB Certified Tester-Foundation Level - Usability Testing Sample Questions:
Which of the following is a key activity in a usability test session?
- A. Moderate the usability test
- B. Talk to the participant during the completion of a task
- C. Extract usability findings and recommendations
- D. Test the set up and modify the test script if needed
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Which of the following is the correct distinction between formative and summative usability evaluation?
- A. Summative evaluations mostly rely on user tests, formative evaluations require experts
- B. Summative evaluations focus on improvement, formative evaluations assess the outcome
- C. Summative evaluations assess the outcome, formative evaluations focus on improvement
- D. Summative evaluations mostly rely on experts, formative evaluations require users
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You're asked to evaluate the direct interaction between ordinary users and the software product. Which kinds of evaluations would be suited for that?
- A. Usability evaluation
- B. Usability maturity assessment
- C. Accessibility evaluation
- D. Risk assessment
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As an expert for usability, you're in charge of the usability part of the development of a business application for a large customer. You have worked as a usability expert with the development team for two years and are operating well together; the developers value your feedback and give their bests implementing your suggestions. The product is in an early stage, so there's only a rudimentary prototype available.
Given this information, what is the best approach to verify the usability at the current stage?
- A. Usability review
- B. Unmoderated usability test
- C. Usability maturity assessment
- D. Usability test in the lab
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