SAP C_TCRM20_70 : SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0

C_TCRM20_70 real exams

Exam Code: C_TCRM20_70

Exam Name: SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0

Updated: Aug 16, 2026

Q & A: 100 Questions and Answers

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C_TCRM20_70 exam dumps

SAP C_TCRM20_70 Exam Syllabus Topics:

SectionObjectives
Interaction Center- Interaction handling
  • 1. Channel integration basics
    • 2. Customer interaction processing
      Marketing Fundamentals- Campaign management
      • 1. Campaign execution basics
        • 2. Target group definition
          SAP CRM Basics and Architecture- SAP CRM system architecture overview
          • 1. CRM middleware and integration concepts
            • 2. CRM WebClient UI architecture
              Master Data Management- Business partner concept
              • 1. Account and contact management
                • 2. Relationships and roles
                  Sales and Service Processing- Sales cycle in SAP CRM
                  • 1. Lead and opportunity management
                    • 2. Order and contract processing
                      - Service management
                      • 1. Service requests and complaints
                        • 2. Service orders and processing

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