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EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:

1. In which of the following areas would ITIL complementary guidance provide assistance?
1.Adapting best practice for specific industry sectors
2.Integrating ITIL with other operating models

A) Option 2 only
B) Neither of the above
C) Option 1 only
D) Both of the above

2. Which of the following activities are performed by a desk?
1.Logging details of incidents and service requests
2.Providing first-line investigation and diagnosis
3.Restoring service
4.Implementing all standard changes

A) 2 and 4 only
B) All of the above
C) 1, 2 and 3 only
D) 3 and 4 only

3. In which core UIL publication can you find detailed descriptions of service catalogue management, information security management, and supplier management?

A) Service strategy
B) Service design
C) Service operation
D) Service transition

4. Which one of the following would NOT involve event management?

A) Intrusion detection
B) Recording service desk staff absence
C) Monitoring the status of configuration items
D) Recording and monitoring environmental conditions in the data centre

5. Which one of the following activities would be performed by access management?

A) Managing access to computer rooms and other secure locations
B) Managing access to the service desk
C) Providing physical security for staff at data centers and other buildings
D) Managing the rights to use a service or group of services

Solutions: