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HP HP2-N49 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Selling Strategy & Customer Engagement | 25% | - Identifying decision-makers and stakeholders - Building value and ROI cases - Competitive positioning and differentiation |
| HP BSM Solution Overview & Value Proposition | 25% | - HP BSM architecture and core components - Aligning solutions to business outcomes - Business challenges and IT pain points |
| HP Operations Bridge & Infrastructure Management | 25% | - Monitoring and event management - Operations analytics and intelligence - Service health and dependency mapping |
| Application Performance Management (APM) | 25% | - Integration with BSM platform - End-user experience monitoring - Application diagnostics and root cause analysis |
HP Selling HP Business Service Management Solutions Sample Questions:
1. With which persona should a salesperson discuss Operations Analytics relating to the "event volume up 300 percent in the past five years and the growing IT complexity up 30 percent year over year" pain point?
A) director of application quality
B) director of service management
C) director of mobile applications
D) director of security
2. Which HP Operations Bridge capability is defined as a "dynamic service model that allows you to map dependencies and relationships in real time"?
A) model driven operations
B) dashboard consolidation
C) model driven development and operations
D) connecting multiple event management teams
3. According to an independent study by Gartner Research relating to the market drivers for an Operations Bridge solution, what percentage of the IT budget will most organizations typically spend on operating costs for their data center?
A) Approximately 50 percent
B) Approximately 75 percent
C) Less than 15 percent
D) Approximately 25 percent
4. What is the HP approach to model-driven or model-based operations for the HP BSM solution?
A) an operational service desk system with automated ticket generation
B) a dynamic service model that maps dependencies and relationships in real time
C) modeling prioritized event calculations by their level of priority
D) modeling virtualized environments prior to rolling them out into production
5. HOTSPOT
During the discovery phase, a salesperson needs to use different questioning techniques for the various levels of persona and the solution depth Match the type of discovery question with its applicable definition.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: D | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: Only visible for members |




