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Peoplecert ITIL-4-CDS Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions:

Question 1

In which circumstances should an organization buy, rather than build, software?

A. The consumers of the software have many and varied customization requirements
B. The organization is part of a regulated industry and has a strong focus on internal policies
C. The software is widely available and its features are standardized across most organizations
D. The requirements of the organization are frequently changing because of rapid expansion

Question 2

A large organization is planning to integrate multiple systems into its existing IT infrastructure.
What approach should the organization consider to achieve effective integration?

A. Using incremental delivery for the integration of multiple components
B. Implementing point-to-point integration for each system
C. Adopting a 'big bang' approach for all integrations simultaneously
D. Choosing direct integration with no predetermined order for deployment

Question 3

An organization is planning to implement a new service management toolset for effective integration of management practices. Which feature of the service management toolset will be the MOST important in achieving this?

A. High availability and security
B. Flexible workflow automation
C. Advanced analytics
D. Inventory and discovery of IT assets

Question 4

How should roles and competencies be managed to adapt to rapid technological changes and market demands?

A. By continually adapting roles to evolving organizational requirements
B. By focusing on increasing employees' technical experience
C. By creating career paths dedicated to single technologies
D. By making it easier for employees to focus on one role

Question 5

A service provider is redesigning its service management system using value stream management and mapping. The service management team is reviewing the role of practices in various value streams. There is an argument about the role of deployment management as software development and service management teams see its role differently. What is the BEST approach to define the role of deployment management practice in value streams?

A. Deployment management plays an important role only in creation of new services developed within the organization
B. Deployment management plays an important role in creation of new and changed services; it does not contribute to other value streams
C. Deployment management does not play any role in the incident resolution value stream
D. Deployment management plays an important role in any value stream requiring transition of service components to production environment

Solutions: