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ITIL ITIL-4-Foundation Deutsch Exam Syllabus Topics:

Topic	Details
Topic 1	Key metrics and performance indicators: The significance of defining and tracking metrics and KPIs is the focal point of this topic. The topic discusses the importance measure the performance and effectiveness of IT services.
Topic 2	ITIL practices: Improvement of the process of service development and supporting users is discussed. It also covers those ITIL 4 practices that enable working methods.
Topic 3	Service management concepts: Basic concepts of service management are discussed in this topic. It also defines a service, components of service and the value of the service to stakeholders.
Topic 4	Guiding principles: This topic covers seven guiding principles of ITIL 4. It focuses on developing a mindset to adopt ITIL practices and adapting them to your specific needs .
Topic 5	Service value system: A Framework that helps to create, deliver, and manage services, such as Service Value Chain, governance, and guiding principles is discussed in this topic.
Topic 6	Four dimensions of service management: Four dimensions of effective service management are discussed in this topic.
Topic 7	Service Value Chain: It gives an understanding of those ways through which the Service Value Chain helps organizations create value.
Topic 8	Continuous improvement: ITIL 4 concepts related to continuous improvement are addressed by this topic. It also discusses the ways through which organizations iterate and adapt their processes and services.

Reference: https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-foundation-2565

ITIL 4 Foundation Exam (ITIL-4-Foundation Deutsch Version) Sample Questions:

Question #1

Welche der folgenden beinhaltet die Konfiguration von Komponenten und Aktivitäten, um die Ergebnisse für die Stakeholder zu erleichtern?

A. The'release management' practice
B. Serviceverbrauch
C. Servicebeziehungsmanagement
D. Das Dienstleistungswertsystem

Reveal Solution Discussion 0

Correct Answer: D 🗳️