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Avaya 37820X Deutsch Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Avaya Midsize Solution Portfolio | 20% | - IP Office platform architecture and features - Deployment models: on-premise, hybrid, cloud - Scalability and resiliency options - Licensing models and options |
| Topic 2: Implementation & Migration Planning | 5% | - Migration approaches and risk mitigation - Post-deployment validation and support - Deployment strategies and rollout planning |
| Topic 3: Solution Sizing and Bill of Materials | 15% | - Hardware and software component selection - Licensing requirements and calculation - Complete bill of materials preparation - System sizing and capacity planning |
| Topic 4: Networking and Infrastructure Design | 20% | - LAN/WAN design and considerations - VoIP and unified communications network design - QoS planning and bandwidth requirements - Security, survivability, and redundancy |
| Topic 5: Unified Communications & Collaboration Design | 15% | - Mobility and remote worker solutions - Conferencing and collaboration applications - Integration with third-party systems - Voicemail and unified messaging design |
| Topic 6: Contact Center & Customer Experience Solutions | 10% | - Agent, supervisor, and reporting features - Customer engagement design principles - Contact Center Select architecture |
| Topic 7: Customer Business Requirements Analysis | 15% | - Identify business objectives and drivers - Analyze user and site communication needs - Determine collaboration and mobility requirements |
Avaya Midsize Solution Design Exam (37820X Deutsch Version) Sample Questions:
Siehe Szenario: IT-FAC.
Um das WIFI vom Mobilitätsangebot getrennt zu halten, haben Sie sich entschieden, die Mobilitätsfunktionalität anzugehen, indem Sie zehn DECT-Telefone (Digital Enhanced Cordless Telecommunications) der Serie 3700 für die Mitarbeiter im Vergnügungszentrum und one-X Mobile Preferred für die sechs Führungskräfte bereitstellen.
Welche Auswirkungen hat die Verwendung von DECT-Telefonen und one-X Mobile Preferred auf der Grundlage der obigen Informationen auf die Benutzerlizenzierung?
- A. 16 zusätzliche Office-Benutzerlizenzen
- B. Keine zusätzlichen Benutzerlizenzen
- C. 16 zusätzliche Mobile-Benutzerlizenzen
- D. Sechs zusätzliche Power-User-Lizenzen
Correct Answer: A 🗳️
Welche Agentenanwendung verwendet die Communication Control Toolkit (CCT)-Funktion in Avaya Contact Center Select (ACCS)?
- A. one-X-Agent
- B. Avaya Communicator
- C. Anzeige des Agenten-Desktops
- D. Avaya Agent Desktop
Correct Answer: B 🗳️
Ihr Kunde hat Chrome als Browser standardisiert und möchte WebRTC verwenden, um auf sein IP Office zuzugreifen.
Welche zwei Softclients würden Sie empfehlen? (Wähle zwei.)
- A. Avaya Communicator für Web
- B. Avaya IX Workplace-Webclient
- C. IP Office-Webclient
- D. Avaya one-X Mobile bevorzugt
Correct Answer: A,D 🗳️
Sie haben sich entschieden, für Ihren Kunden eine IP Office Server Edition zu konfigurieren.
Welche Arten der internen Zusammenarbeit stehen den Hauptbenutzern zur Verfügung, wenn Sie nur den primären Server verwenden?
- A. Audio-Collaboration plus Punkt-zu-Punkt-Videoanrufe und Web-Collaboration, für die Web-Collaboration-Lizenzen erforderlich sind
- B. Audio-Collaboration plus Mehrpunkt-Videoanrufe und Web-Collaboration, für die Web-Collaboration-Lizenzen erforderlich sind
- C. Audiozusammenarbeit plus Mehrpunkt-Videoanrufe und Webzusammenarbeit, die Webzusammenarbeitslizenzen und Videolizenzen erfordert
- D. Audiozusammenarbeit plus Punkt-zu-Punkt-Videoanrufe und Webzusammenarbeit, für die Webzusammenarbeitslizenzen und Videolizenzen erforderlich sind
Correct Answer: A 🗳️
Ihr Kunde möchte die Standardberichte bearbeiten.
Was ist neben der Basic Avaya Call Reporting-Lizenz erforderlich, damit Ihr Kunde einige der 50 Standardberichte ändern kann?
- A. Aufnahmebibliothek
- B. Echtzeit
- C. Agenten-Dashboards
- D. Benutzerdefinierte Berichte
Correct Answer: C 🗳️
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