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Avaya 37820X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Solution Sizing and Bill of Materials | 15% | - System sizing and capacity planning - Complete bill of materials preparation - Hardware and software component selection - Licensing requirements and calculation |
| Topic 2: Contact Center & Customer Experience Solutions | 10% | - Customer engagement design principles - Agent, supervisor, and reporting features - Contact Center Select architecture |
| Topic 3: Unified Communications & Collaboration Design | 15% | - Voicemail and unified messaging design - Integration with third-party systems - Conferencing and collaboration applications - Mobility and remote worker solutions |
| Topic 4: Avaya Midsize Solution Portfolio | 20% | - IP Office platform architecture and features - Deployment models: on-premise, hybrid, cloud - Licensing models and options - Scalability and resiliency options |
| Topic 5: Customer Business Requirements Analysis | 15% | - Analyze user and site communication needs - Identify business objectives and drivers - Determine collaboration and mobility requirements |
| Topic 6: Implementation & Migration Planning | 5% | - Post-deployment validation and support - Deployment strategies and rollout planning - Migration approaches and risk mitigation |
| Topic 7: Networking and Infrastructure Design | 20% | - Security, survivability, and redundancy - QoS planning and bandwidth requirements - LAN/WAN design and considerations - VoIP and unified communications network design |
Avaya Midsize Solution Design Sample Questions:
In Avaya Contact Center Select, from where is social media data loaded Into the agent desktop?
- A. The Communication Control Toolkit database
- B. The Contact Center Multimedia database
- C. The Contact Center Manager Administration database
- D. The Contact Center Manager Server database
A customer is considering replacing their Digital Enhanced Cordless Telecommunications (DECT) network with WIFI. They ask you which type of network is better.
Which benefit would you tell them?
- A. WIFI has less up-front costs with BYOD; since there are no endpoints to purchase.
- B. WiFi provides voice and data access for users.
- C. DECT supports longer distances than Wi-Fi.
- D. DECT Is voice only and the chance of hacking Is minimal,
Your customer wants WIFI connectivity.
What Is the least costly Avaya DC- IP Phone model that supports WIFI connectivity?
- A. J129
- B. J179
- C. J169
- D. J139
Which statement is true about the various levels and the file sharing capabilities of Avaya Spaces users?
- A. Only Owner/Admin level users can share files.
- B. All levels of users can share files.
- C. Only Member level users and above can share files.
- D. File sharing is not a capability within Avaya Spaces.
Web Traveling.com is using Outlook with an Exchange server. You have proposed that the customer use the Outlook plug-In.
What does this plug-In do for the users at Web Travellng.com?
- A. it adds Outlook access to the one-X Portal desktop.
- B. it adds a subset of one-X Portal functionality to the Outlook window.
- C. It adds Avaya IX Workplace Client functionality to the Outlook window.
- D. It adds Outlook access to the Avaya IX Workplace Client for IP Office.
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