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Apple Desktop Service Certification Sample Questions:

1. Which of the following can permanently damage an LCD display?

A) Using a screen saver.
B) Turning brightness up too high.
C) Not using a screen saver.
D) Rubbing the display.

2. A Mac Pro sometimes becomes unresponsive and the cursor freezes on the display when running an application. You have verified the symptom, and have already attempted to force the application to quit, but the computer remains unresponsive. What should you try next?

A) Disconnect the power cord and the backup battery for several minutes to reset the SMC.
B) Press the power button for several seconds to try shutting the computer down.
C) Hold the mouse button down for several seconds to regain cursor control.
D) Hold the eject button down for several seconds to reset the application.

3. What is the main function of Server Monitor?

A) it executes a full suite of diagnostics on all internal Xserve hardware.
B) It provides the video driver software to support connection of an Apple Cinema display to an Xserve running Mac OS X Server.
C) It provides detailed status of Xserve hardware functionality.
D) It monitors the Mac OS X Server operating system and reports on any crashed processes.

4. A Power Mac G5 fails to start up, and the status light on the front of the computer flashes three times. What does this indicate?

A) Thermal failure
B) Firmware v3.0 upgrade required
C) No startup disk found
D) No RAM banks passed memory testing

5. Which THREE of the following are valid CRT safety rules? SELECT THREE

A) Don't work alone.
B) Touch the computer's metal chassis.
C) Wear a grounded ESD wrist strap.
D) Connect the AC power cord.
E) Wear safety goggles.
F) Remove any metal jewelry.

Solutions: