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Apple 9L0-005 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Mac System Architecture and Components | - Internal hardware structure
|
| Topic 2: Troubleshooting and Diagnostic Fundamentals | - Systematic troubleshooting methodology
|
| Topic 3: Safety and ESD (Electrostatic Discharge) | - ESD protection standards
|
| Topic 4: Hardware Service Procedures | - Mac desktop hardware repair concepts
|
| Topic 5: Peripheral and Connectivity Issues | - External device troubleshooting
|
Apple Desktop Service Certification Sample Questions:
Which of the following is the format used to describe a version of Apple diagnostic software used with PowerPC Macs?
- A. 2.5.8
- B. 3S107
Correct Answer: A 🗳️
Which of the following are visual and audible cues of a normal Mac startup sequence. SELECT ALL THAT APPLY
- A. Computer beeps three times.
- B. Apple logo appears on display.
- C. Fans turn off.
- D. Flashing question mark appears on display.
- E. Startup chime sounds.
Correct Answer: B,E 🗳️
Which THREE of the following are valid CRT safety rules? SELECT THREE
- A. Don't work alone.
- B. Touch the computer's metal chassis.
- C. Wear a grounded ESD wrist strap.
- D. Connect the AC power cord.
- E. Wear safety goggles.
- F. Remove any metal jewelry.
Correct Answer: A,E,F 🗳️
You can receive an electrical shock from the AC/DC power supply board inside an iMac G5 (iSight), because it remains powered whenever the system is plugged in, whether or not the system is turned on.
- A. False
- B. True
Correct Answer: B 🗳️
A customer complains that she cannot access the Internet using Safari running on her Mac mini. The computer is connected to a cable modem with an Ethernet cable. Which of the following is a PROTOCOL in this scenario?
- A. NetBIOS
- B. AppleTalk
- C. TCP/IP
- D. IPX
Correct Answer: C 🗳️
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