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Apple 9L0-006 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Troubleshooting Methodology | 20% | - Diagnostic tools & utilities - Problem verification & isolation - Repair verification & documentation |
| macOS & Peripheral Support | 15% | - Peripheral & connectivity issues - Software-hardware interaction - System configuration & recovery |
| Mac Product Repair & Replacement | 25% | - iMac, MacBook, Mac mini models - Genuine parts & service guidelines - Disassembly & reassembly procedures |
| Mac Hardware Architecture | 25% | - Display, storage & memory - Logic board & components - Power supply & thermal systems |
| Safety & ESD Procedures | 15% | - Electrostatic Discharge (ESD) safety - High voltage & thermal hazards - Tool handling & workspace safety |
Apple Macintosh Service Sample Questions:
On a MacBook Pro, Safe Sleep ensures that _____.
- A. data stored in main memory will not be lost should the system shut down due to power loss while the machine is asleep
- B. any open IP ports from services are closed before putting the machine to sleep
- C. the machine is locked with a configured password after a specified amount of time
- D. the user is prompted to save documents in any open applications before machine is put to sleep using the Sleep command from the Apple menu
Correct Answer: A 🗳️
Which of the following most accurately describes what happens during Safe Sleep activation in Mac portables?
- A. The contents of the hard disk are encrypted before sleep.
- B. The contents of RAM are written to hard disk before sleep.
- C. The contents of RAM are written to NVRAM before sleep.
- D. The contents of the hard disk are read into RAM before sleep.
Correct Answer: B 🗳️
A customer asks about RAM speed requirements to upgrade his Mac.
What Apple resource should you refer this customer to?
- A. Downloads
- B. Specifications
- C. Service manual
- D. Discussions
Correct Answer: B 🗳️
The liquid cooling system inside a Power Mac G5 (Quad Late 2005) has failed, causing a coolant leak while the computer is on. According to Apple references, what should you do
FIRST?
- A. Put the computer to sleep until the liquid dries.
- B. Drain and refill the liquid cooling system.
- C. Unplug the computer immediately.
- D. Use a patch kit to re-seal the leak.
- E. Let the computer run overnight to evaporate any spilled liquid.
Correct Answer: C 🗳️
A useful tool to have when servicing an Apple portable computer is _____ tape.
- A. kapton
- B. packing
- C. plastic
- D. electrical
Correct Answer: A 🗳️
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