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Salesforce AP-222 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Public Sector Solutions Overview | - Government and public sector use cases - Core concepts of Salesforce Public Sector Solutions |
| Constituent Experience | - Omni-channel service interactions - Self-service portals and Experience Cloud |
| Automation and Integration | - Flow automation in public sector solutions - Integration with external government systems |
| Case and Program Management | - Case lifecycle management - Program and benefit tracking |
| Data Model and Architecture | - Public sector data model components - Object relationships and configuration principles |
| Security and Compliance | - Compliance considerations in government deployments - Data security and access control |
Salesforce Public Sector Solutions Accredited Professional Sample Questions:
1. A Consultant supports the City of Snadboro in setting up a new Licensing & Permitting system.
The City is already using Public Sector Solutions for Emergency Response Management capabilities and is planning to use the Licensing & Permitting capabilities available in the same Salesforce instance. Which of the following configurations directly impacts the City's Salesforce licensing cost?
A) Configuring Business Regulatory Authorization Type Dependencies for external users to view on the Experience site when searching for a specific Permit to apply for.
B) Configuring an Application Object Usage Record to track the number of applications processed for License & Permit Management and Emergency Response Management.
C) Configuring multiple record types for the Individual Application and the Business License Application for both License & Permit Management and Emergency Response Management.
D) Configuring more than ten different OmniScript Application forms and making them available on an Experience Site for external users to apply
2. A Public Sector Organization (PSO) is implementing Public Sector Solutions. As part of this implementation, the PSO is deploying a new site to provide constituents with information about the services they provide. Constituents will be able to register and log in to this new site to access some features as well. The PSO needs to ensure that constituents are unable to see each other by default for all sites that they configure. What can the Technical Consultant configure to meet this requirement for the PSO?
A) Remove access to the User object from the Permission Set assigned to the external users
B) Uncheck the "Site User Visibility" checkbox in the Sharing Settings page
C) Disable User Sharing in the Site Administration settings page
D) Set the Organization-Wide Default for the User object to "Public Read Only."
3. A company discovered that Salesforce already has a pre- built DataPack, that comes with industry-standard procedures; the system administrator wants to move and deploy the DataPack, to achieve this. Which tool can be used to deploy the DataPack Lightning Web Component?
A) VSCode and Salesforce DX
B) VSCode
C) ANT Migration Tool
D) Change Sets
4. A Technical Consultant has been asked to give insight to the reviewers explaining how a particular grant seeker was prioritized now that the Prioritization Expression Sets and Matrix have been developed. Which three tasks must the Technical Consultant do to accommodate this request?
A) Create an Apex Trigger to document the decision steps performed.
B) Add the Decision Explainer Log History component to the Lightning record page(s).
C) Create a Screen flow and incorporate the Decision Explainer component to display the outcome.
D) Integrate the BRE with Decision Explainer.
E) Assign the Decision Explainer Permissions Set License to the appropriate user(s).
5. A public sector agency recently implemented Public Sector Solutions for the inspection and license renewal of restaurants in the city. A new inspector has been onboarded to conduct the inspections, but they cannot access the Action Plans feature. All other inspectors can access Action Plans without any problems. What could be causing this behavior?
A) The 'Enable Notes' permission has not been selected for the new inspector.
B) The Salesforce user for the new inspector is disabled.
C) Action Plans Permission Set has not been assigned to the new inspector.
D) Person Account Models have not been enabled on the org.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: B,D,E | Question # 5 Answer: C |




