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IBM C9020-971 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Installation and Configuration | 25% | - Network Connectivity and SAN Configuration - System Planning and Requirements - Software Setup and Initialization - Hardware Installation |
| Topic 2: IBM Storage Product Overview | 20% | - IBM Spectrum Storage Suite - Storwize / SAN Volume Controller - FlashSystem Family - DS8000 Series - XIV Storage System |
| Topic 3: Maintenance and Support | 15% | - Replacement Procedures - Support Portal and Resources - Firmware and Software Upgrades |
| Topic 4: Backup, Recovery and Data Protection | 15% | - Replication and Mirroring - Archive and Retention - Snapshot and FlashCopy |
| Topic 5: Troubleshooting and Problem Determination | 25% | - Connectivity and Path Failures - Diagnostic Tools and Utilities - Error Log Analysis - Performance Issues |
IBM Enterprise Storage Technical Support Sample Questions:
What is the next step for a failed installation of an IBM TS4500 where there have been I/O errors that prevent placing the library into production even after replacement of multiple parts and verification of configuration definitions?
- A. Facilitate a meeting with IBM and customer executives to discuss available options to resolve the situation.
- B. Escalate the issue through the compliant process (critsit) and explain this process and next steps to the customer.
- C. Perform an in-depth problem analysis and follow up with appropriate actions to resolve the issue.
- D. Conduct a workshop with customer system administrators and IBM technical field support representatives to jointly resolve the problem.
Correct Answer: D 🗳️
Explanation: Only visible for TestInsides members. You can sign-up / login (it's free).
A customer has installed IBM Spectrum Control and its components.
Which IBM software product provides the core capabilities to manage the underlying hardware?
- A. SmartCloud Orchestrator
- B. OpenStack
- C. Tivoli Flashcopy Manager
- D. Tivoli Storage Productivity Center
Correct Answer: A 🗳️
Which data type will have the best compression ration with Real-time Compression?
- A. JPEG images
- B. Encrypted data
- C. Databases
- D. File and print
Correct Answer: C 🗳️
Explanation: Only visible for TestInsides members. You can sign-up / login (it's free).
Which XIV option addresses rapid data growth and financial concerns?
- A. Distributed Data
- B. Growth on Demand
- C. IBM Global Financing
- D. Advanced System Placement
Correct Answer: C 🗳️
Which IBM storage offering enables the analytics engine with MicroLatency to more rapidly process data for insight?
- A. IBM Spectrum Scale
- B. Flexible Storage
- C. Real-time Compression
- D. IBM FlashSystem
Correct Answer: B 🗳️
Explanation: Only visible for TestInsides members. You can sign-up / login (it's free).
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