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IBM C9020-971 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Storage Administration and Management | - Capacity planning and optimization - Storage monitoring and performance management - Volume provisioning and configuration |
| Topic 2: IBM Storage Solutions Overview | - IBM storage product portfolio overview - Enterprise storage system components |
| Topic 3: SAN and Networked Storage | - iSCSI and IP-based storage networking - Zoning, masking, and connectivity - Fibre Channel SAN concepts |
| Topic 4: Storage Fundamentals | - Basic storage concepts (block, file, object) - RAID concepts and data protection mechanisms - Storage architectures and tiers |
| Topic 5: Data Protection and Availability | - Replication technologies - High availability and disaster recovery - Backup and restore concepts |
| Topic 6: Troubleshooting and Support | - Log analysis and problem determination - Common storage issues and diagnostics - Performance troubleshooting |
IBM Enterprise Storage Technical Support Sample Questions:
A customer is considering a storage consolidation project.
Which tool should you use to help the customer understand that the IBM solution will be more cost-effective than the competitors?
- A. IBM Systems Consolidation Evaluation Tool
- B. IBM System Storage Interoperation Center
- C. IBM ATS Server Consolidation Monitor
- D. IBM CompleteCenter
Correct Answer: D 🗳️
Which product enables a single point-of-control for multiple storage resources to help support improved business application availability and greater resource utilization?
- A. IBM SAN Volume Controller built with IBM Spectrum Virtualize software
- B. XIV Gen3
- C. DS8870
- D. Storwize V3700
Correct Answer: B 🗳️
A customer has experienced high drive failure and loss of data in its environment and is considering XIV to replace the existing storage.
Which XIV benefit should the technical specialist highlight to address this customer's concerns?
- A. IBM Hyper-Scale
- B. Exception rebuild speed
- C. IBM Advanced System Placement program
- D. Distributed cache
Correct Answer: A 🗳️
A customer would like to use Analytics to drive business growth, reduce fraud, and increase efficiency. However, budgets are limited and the customer would like to use IBM Spectrum Scale to save money with the current storage infrastructure.
Which two IBM Spectrum Scale characteristics are applicable? (Choose two.)
- A. Reduce costs by using only high capacity drives.
- B. Increase storage utilization to defer future storage purchases.
- C. Reduce operational efficiency to increase performance.
- D. Identify the data that a company can dispose of.
- E. Increase physical storage capacity to handle Analytics.
Correct Answer: B,C 🗳️
Which IBM backup product should you propose to a customer who wants to meet the disk-based business continuity needs of the enterprise data center?
- A. IBM Spectrum Archive
- B. IBM Spectrum Control
- C. IBM Spectrum Accelerate
- D. IBM Spectrum Protect
Correct Answer: D 🗳️
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