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Topics of Salesforce Certification Preparation for Advanced Administrator CRT 211 Exam
Candidates must know the exam topics before they start of preparation. CRT 211 exam dumps will include the following topics:
1. Salesforce Security and Custom Objects
- Determining Appropriate Sharing Solutions
- Data Relationships
- Restricting and Extending Object, Record, and Field Access
- Territory Management
2. Automation, Change Management, and Auditing
- Deployment Tools
- Change Management Options
- Auditing and Monitoring
- Sandboxes
3. Analytics and Data Management
- Creating Reports
- Dashboards
- Report Types
- Data Quality Features and Policies
4. Sales, Service, and Content Applications
- Content Management
- Entitlements
- Forecasting
- Products, Price Books, Schedules, and Quotes
- Salesforce Knowledge
- Service Cloud Console Toolkit
5. Customization: Fields
- Create new custom fields
- Create formula fields
- Administer standard fields
- Work with record types and business processes
- Work with page layouts
- Create selection fields: picklists and lookups
- Maintain data quality
6. Managing Data
- Import new records using import wizards
- Update existing records with the data loader
- Mass delete records
- Keep records up to date with Data.com and social accounts and contacts
- Back up data with a weekly export
- Mass transfer records between users
7. Reports and Dashboards
- Filter reports
- Summarize report data with formulas and visual summaries
- Run and modify reports
- Print, export, and email reports
- Create new reports with the report builder
- Build dashboards
8.Automation
- Automate leads and cases
- Set up workflow rules and Process Builder
- Manage email administration
9. Managing the Support Process
- Analyze support data with reports and dashboards
- Automate the support process
- Understand the Salesforce Console
- Enable collaboration in the Service Cloud
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Salesforce CRT-211 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Process Automation | 20% | - Business process automation
|
| Topic 2: Sales Cloud Applications | 10% | - Forecasting
|
| Topic 3: Service Cloud Applications | 10% | - Entitlements
|
| Topic 4: Objects and Applications | 19% | - Custom object relationships
|
| Topic 5: Security and Access | 20% | - Territory management
|
| Topic 6: Analytics, Reports and Dashboards | 13% | - Advanced reporting
|
| Topic 7: Change Management | 7% | - Metadata deployment
|
| Topic 8: Auditing and Monitoring | 10% | - System troubleshooting tools
|
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