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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Understand the importance of the ITIL guiding principles in a high-velocity IT environment | - Applying ITIL guiding principles
|
| Topic 2: Understand the digital product lifecycle in terms of the ITIL operating model | - Digital product lifecycle and value streams
|
| Topic 3: Understand how to contribute to achieving value with digital products | - Value creation in high-velocity IT
|
| Topic 4: Understand how ITIL practices contribute to high-velocity IT | - Key ITIL practices for high-velocity environments
|
| Topic 5: Understand concepts regarding the high-velocity nature of digital enterprises | - Understand the concepts of high-velocity IT
|
Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:
1. A newly released IT service has been impacted by downtime. Time to market is critical with this service and so the development team is pushing to continue releasing new features. A site reliability engineering (SRE) team has been assigned to the service.
Which approach should the SRE team recommend to balance the requirements for high availability and short time to market?
A) Track the number and duration of incidents
B) Review the system's warranty requirements
C) Focus on improving mean time between failures
D) Set an error budget for stability improvements
2. In the context of Toyota Kata, what is the BEST way to answer the question 'How do we get there?'?
A) Collaboratively
B) Experimentation
C) Careful planning
D) Iteratively
3. Which is a characteristic of a digital organization?
A) Digital technology is mostly used for primary activities
B) Digital technology enables minor business transformation
C) Digital technology enables IT to support business as usual
D) Digital technology is mainly used for supporting activities
4. Which statement about safety culture is CORRECT?
A) It encourages collaboration and discourages conflicting opinions
B) It eliminates flaws in a complex system
C) It ensures that people are protected from danger
D) It treats failures as learning and improvement opportunities
5. A software development team works in a heavily-regulated organization that is undergoing a digital transformation. The team carried out a pilot to demonstrate that CI/CD could significantly reduce the lead time for making quality changes. Although impressed with the results, the organization's leadership team has concerns and is unwilling to support the use of CI/CD until their concerns are addressed.
Which are the TWO MOST LIKELY reasons for the leadership team's concerns?
1. The pilot did not adequately address governance, risk, and
compliance issues
2. The organization is focused on innovation and lead time is not a
priority
3. Leaders desire smaller, more frequent, and more reliable deployments
4. The company's policies require that Dev, testing and Ops are
separated duties
A) 3 and 4
B) 1 and 2
C) 1 and 4
D) 2 and 3
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: D | Question # 5 Answer: C |
