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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:

1. An organization sells products which have rapidly-changing features and functionality. The organization has always taken a traditional approach to development and deployment, aiming to deliver products with full functionality after extensive requirements analysis. The organization's sales and revenues have recently decreased.
Which technique would be MOST BENEFICIAL for the organization to adopt?

A) Cost of delay
B) Minimum viable products
C) Return on Investment (ROI)
D) A/B testing

2. Which high-velocity IT objective helps a digital organization to ensure that the risks it takes are aligned with the corporate direction?

A) Assured conformance
B) Co-created value
C) Resilient operations
D) Valuable investments

3. Which statement about high-velocity IT is CORRECT?

A) Moving to a high-velocity way of working will reduce costs and risks
B) Levels of utility or warranty might have to be sacrificed for higher velocity
C) The required velocity should be based on the nature of an organization
D) Organizations should assign a high priority to high-velocity transformations

4. A provider has researched a market opportunity, created an initial product concept, built a pilot version, and gathered feedback from early adopters.
Which stage of the digital product lifecycle is the provider MOST clearly operating in?

A) Support
B) Obtain/build
C) Engage
D) Retire

5. A sales team is thinking of implementing a new customer relationship management (CRM) service to increase revenue and improve the customer experience. The sales manager has asked the provider of the CRM service to describe how the service will support the team's goals.
Which are the TWO BEST examples the service provider can present as evidence that value had been realized?
The sales team will be able to:
1. Use data analytics to sell more products to its customers
2. Send customers quick and personalized responses to enquiries
3. Receive training on the basic features of the service
4. Provide more frequent reports to the sales manager

A) 3 and 4
B) 1 and 2
C) 1 and 4
D) 2 and 3

Solutions: