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Salesforce Certified Omnistudio Consultant Sample Questions:

1. Agents for an insurance company need to know the current and past weather conditions when creating claims for customers. The consultant implements a FlexCard for weather conditions in the console to ensure the agents have access to the information. The FlexCard needs to provide fields extracted from a weather API and an account field from Salesforce.
According to best practice, what data source should be used?

A) REST
B) DataRaptor Extract
C) Streaming API
D) Integration Procedure

2. A business wants to display cases for an account using FlexCards. The cases should be organized in a tabular list by case status, so that Escalated cases appear first, followed by Active and Closed cases.
Which FlexCard feature should the consultant recommend to meet this requirement?

A) Child FlexCards in a parent FlexCard with the Group By property
B) A Datatable element with the Group By property
C) States with conditions to filter by case status
D) flyout with child FlexCards with conditions to filter by case status

3. A business needs to create a FlexCard to display open cases for an account. The cases should display different depending on their priority.
* Low or Medium priority cases should display case data and an Update Account Info action.
* High priority cases should include a red border, an alert notification, and an Escalate action.
What is the most efficient way to meet these requirements?

A) Create a FlexCard with one card state. Use conditions on the fields and actions to filter for priority.
B) Create a FlexCard with two card states. Use conditions on the state to filter for priority.
C) Create two FlexCards, one for Low / Medium priority cases and another for High priority cases.
D) Create two FlexCards with one card state each. Use conditions on the states to filter for priority.

4. An insurance company decides to implement a sales console for the sales representatives that displays or provide access to customer information. The consultant reviews all the information required and determines that FlexCards would be the best solution to display part of the required information.
Which two pieces of data should the consultant recommend displaying using FlexCards' Choose 2 answers

A) Customer name, title, phone, email
B) Policies including type, issue date, amount
C) Terms and Conditions for each policy
D) Guided troubleshooting process

5. An auto insurance company has different rates for each state in the country. The company needs to manage the rates separately, but the formula to calculate the premiums is the same. All the input and output are the same; only the values in the rating tables differ.
Which OmniStudio tool should the consultant recommend to meet this requirement?

A) Aggregation Steps in a Calculation Procedure
B) Class-based Calculation Procedure
C) Grouped Calculation Matrix
D) DataRaptor Transform with an interface Map

Solutions: