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The KPI Institute C-KPIP Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Data Visualization | - Scorecard and dashboard examples - Best practices in dashboard design - Usability in terms of visual design - Best practices in scorecard design - Guidelines to design efficient templates |
| Working with Targets | - Challenges in working with targets - Negative behaviors when setting - Targets in practice - KPI documentation processes |
| KPI Measurement | - KPI report - Data gathering communication - Change log |
| Data Gathering | - KPI activation tools - Guidelines to improving - KPI activation techniques - Communication with data custodians - KPI reporting data sources - Data quality dimensions - Community of Practice |
| KPI Documentation | - KPI documentation form functions - KPI documentation form design - Weights and Indexes - KPI documentation process - Organizational KPI libraries development |
| KPI Taxonomy | - KPI use case scenarios - KPI DNA map - Interdisciplinary systemic worldview |
| The World of KPIs | - Governance - Organizational levels - KPIs concept map - Challenges in performance measurement - The value added by KPIs |
| KPI Project Coordination | - KPI workshop briefing pack - Primary and secondary data sources - KPI project plan - The business case for KPI implementation |
| KPI Typology | - Efficiency vs effectiveness KPIs - Qualitative vs quantitative KPIs - Leading vs lagging KPIs |
| KPIs in Context | - KPI selection for industry - KPIs cascaded to functional area |
| Understanding KPIs | - KPI lifecycle - SMART objectives decomposed - KPI related terminology |
| KPI Selection | - KPI selection for organizational scorecard - KPI selection techniques - KPI selection sources |
| KPI Selection at Operational Level | - Operational dashboard - Department scorecard |
The KPI Institute Certified KPI Professional Sample Questions:
Question 1
Which KPI measures the achievement of the following objective: "Build an environment that fosters creativity and innovation"?
A. Employees meeting continuing professional development requirements (%)
B. Training hours per full-time equivalent (FTE) (#)
C. Innovation ideas from staff (#)
D. Obtaining 3 new patents by the end of the financial year
Question 2
Initiatives should start with:
A. Verbs
B. KPI
C. Nouns
D. Value drivers
Question 3
Which KPI should be used to balance "Innovation ideas expressed by staff (#)"?
A. Innovation ideas expressed by customers (#)
B. Innovation ideas per staff member (#)
C. Implement 2 new innovation ideas by the end of the quarter
D. Innovation ideas implemented (%)
Question 4
What are the most common challenges in data gathering?
A. Timeliness and integrity
B. Timeliness, accuracy and data visualization
C. Accuracy and consistency
D. Timeliness, completeness and accuracy
Question 5
Which of the following phrases can convert into a KPI the statement: "Customers evaluated the service quality as being high"?
A. Quality services
B. Achieve high service quality
C. Service quality rating
D. Service quality project
Solutions:
| Question 1 Answer: C | Question 2 Answer: C | Question 3 Answer: D | Question 4 Answer: D | Question 5 Answer: C |
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