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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. Which statement describes the PSTN media and signaling requirements for calls arriving at Webex Contact Center?

A) The only supported codecs are G.711uLaw and G.711aLaw.
B) SIP Early Media is fully supported by Webex Contact Center.
C) DTMF signaling can use out of band.
D) Opus codec is natively supported by Webex Contact Center without transcoding.

2. What are the two current default rate limits for a given client ID when Webex Contact Center APIs are protected with rate limiting? (Choose two.)

A) 300 requests per minute
B) 300 requests per second
C) 1800 requests per minute
D) 30 requests per second
E) 1000 requests per minute

3. An engineer configures a callback feature in Webex Contact Center. Customers report receiving callbacks long after the promised time window. Which metric should be analyzed first?

A) Callback retry interval and queue backlog
B) SIP registration expiration timer
C) Agent idle timeout
D) Queue wait threshold

4. An engineer deploys Webex Contact Center international dialing restrictions. Agents must call only approved countries. Which configuration is MOST appropriate?

A) Desktop JSON restrictions
B) Queue overflow thresholds
C) Dial plan and outbound ANI policies
D) Browser certificate pinning

5. A customer requires secure remote access for mobile Webex users without deploying VPN clients. Which Cisco architecture supports this requirement?

A) MPLS Layer 3 VPN
B) HSRP gateway redundancy
C) CUCM Extension Mobility
D) Expressway Mobile and Remote Access

Solutions: