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Exin IT Service Management Foundation based on ISO / IEC 20000 EX0-115 Exam
Exin IT Service Management Foundation based on ISO / IEC 20000 EX0-115 Exam is related to Exin IT Service Management Foundation based on ISO / IEC 20000 Certification. This exam validates the ability of a candidate to install, plan, do and check activities of Deming's cycle (PDCA) and supports the elements of audit and improvement (act) across the SMS. IT Service Management Experts and IT Service Management Master usually hold or pursue, or this certification and you can expect the same job role after completion of this certification.
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How to study the EX0-115 Exam
TestInsides expert team recommends you to prepare some notes on these topics along with it don't forget to practice EX0-115 Exam exam dumps which been written by our expert team, Both these will help you a lot to clear this exam with good marks.
EXIN EX0-115日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Delivery Processes | 15% | - Information security management - Financial management for services - Availability management - Service continuity management - Service level management - Capacity management |
| Service Design and Transition | 5% | - Service transition
|
| Relationship Processes | 15% | - Supplier management - Business relationship management |
| Introduction to IT Service Management | 15% | - Core concepts of IT service management
|
| Control Processes | 20% | - Configuration management - Release and deployment control - Change management |
| The Service Management System (SMS) | 20% | - SMS concepts and requirements
|
| Resolution Processes | 10% | - Incident management - Service request management - Problem management |
