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Peoplecert ITILFNDv5 Exam Syllabus Topics:

Peoplecert ITIL Foundation (Version 5) Sample Questions:

Question 1

What does sustainability assure in the context of a service or product?

A. The service will meet the agreed requirements
B. The service delivers the required functionality to meet business needs
C. The service supports the performance of the consumer
D. The service will continually meet requirements for environmental responsibility

Question 2

Which value chain activity is assessed by evaluating the quality of the resources and services sourced from a third party?

A. Build
B. Design
C. Acquire
D. Discover

Question 3

Which dimension of product and service management promotes conducting safe-to-fail experiments in complex situations?

A. Value streams and processes
B. Partners and suppliers
C. Organizations and people
D. Information and technology

Question 4

Which activity has the purpose of developing, integrating, and testing digital products to transform designs into functional solutions?

A. Support
B. Build
C. Operate
D. Discover

Question 5

Which of the following activities BEST represents transfer of goods in a service offering?

A. A cloud user accesses shared online storage
B. A service provider supplies new laptops to the customer
C. A customer receives advice from a helpdesk agent
D. A team attends a virtual training session

Solutions: