Skills Tested in the MB-240 Exam
The first thing every candidate should do is review the full list of exam topics. So, the Microsoft Dynamics 365 Field Service test checks a deep understanding of the configuration of field service apps as well as the configuration of a product, service pricing, and bookable resources. Moreover, each test-taker should have an in-depth insight into the management of work orders including incidents, agreements, and inspections. Then, everyone should be experienced in how to schedule and dispatch work orders using schedule boards and Schedule Assistant alongside the configuration of the Universal Resource Scheduling. And the expertise in the management of field service mobility in the new Power Apps-based mobile applications and its configuration will be tested as well. It should be noted that this exam does not cover questions regarding the Xamarin-based mobile application. And finally, the Microsoft MB-240 will measure your ability in the management of inventory and purchasing together with the implementation of Connected Field Service.
Reference: https://www.microsoft.com/en-us/learning/exam-mb-240.aspx
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Microsoft MB-240日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Manage Work Orders (20-25%) | 20-25% | - Create and manage work orders - Process work order inspections and recommendations - Manage work order products, services, and notes - Manage work order reporting and analytics - Handle work order incidents and resolutions - Configure work order lifecycle and statuses |
| Topic 2: Configure Field Service (20-25%) | 20-25% | - Set up and configure customer assets - Configure Field Service organizations and structures - Configure scheduling configurations and booking setup - Configure work order types and incident types - Configure pricing, billing, and cost entities - Implement security roles and field service settings - Set up and configure resource characteristics and skills |
| Topic 3: Manage Field Service Mobile Application (10-15%) | 10-15% | - Manage mobile forms and workflows - Configure resource and technician mobile experiences - Configure Field Service Mobile app settings - Handle offline capabilities and synchronization |
| Topic 4: Manage Inventory and Procurement (15-20%) | 15-20% | - Manage inventory levels and stock locations - Process purchase orders and returns - Configure warehouse and inventory settings - Configure product inventory and item associations - Handle inventory adjustments and transfers |
| Topic 5: Scheduling and Dispatch (20-25%) | 20-25% | - Handle scheduling conflicts and rescheduling - Configure schedule board and board features - Optimize schedules using resource scheduling optimization - Schedule work orders using various methods - Configure map view and route optimization - Manage scheduling options and requirements |
| Topic 6: Manage Asset and Connected Field Service (5-10%) | 5-10% | - Implement connected field service scenarios - Process IoT alerts and work order creation - Manage asset IoT connections and monitoring - Configure IoT integrations and alerts |




