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Certification Path
The Oracle RightNow Cloud Service 2016 Certified Implementation Specialist certification includes only one 1Z0-325 exam.
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1Z0-325 Exam topics
Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our 1Z0-325 exam dumps will include the following topics:
- Site Configuration Admin
- Answer Management
- Application Appearance
- Staff Management
- Feedback/Surveys
- Customer Portal
- Chat & Co-Browse
- RightNow Analytics
Oracle 1z1-325 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Site Configuration and Administration | - Message templates and variables - Passport configurations - Search priority and keywords - System settings and configuration |
| Topic 2: Customer Interaction Tools | - Configure Chat and Co-Browse - Set up feedback and surveys - Manage email and response channels |
| Topic 3: Knowledge and Answer Management | - Set up answer access and visibility - Create and organize answers - Manage knowledge base categories |
| Topic 4: Customer Portal | - Portal access control - Self-service functionality setup - Portal deployment and configuration |
| Topic 5: Staff and Profile Management | - Configure agent workflows - Define permissions and access rights - Create and manage profiles - Set up staff accounts and roles |
| Topic 6: Application Appearance | - Create and implement Workspaces - Design Agent Interfaces - Configure Customizable Menus - Create Navigation Sets |
| Topic 7: Analytics and Reporting | - Define report access and sharing - Configure dashboards - Create standard and custom reports |
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