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Oracle 1Z0-465 Exam Syllabus Topics:

Oracle RightNow CX Cloud Service 2012 Essentials Sample Questions:

Question 1

Your customer is editing a contact workspace that is the parent of a object customer. They do not see the child custom object information.
Select the three areas to check to verify that the condition is correct.

A. The custom object has workspace permissions.
B. The custom object has an associated workspace.
C. The custom object was deployed.
D. The custom object has a relationship with the parent.
E. The profile has custom object permissions.

Question 2

Select the six actions that initiate the business rules engine to run its configured logic.

A. A customer asks a question on the end user portal.
B. An administrator compiles the rules engine.
C. The rules engine is updated.
D. An agent edits contacts, incidents, organizations, or tasks.
E. A customer adds more information to their incident via the end-user pages
F. A customer updates their contact details via the end-user pages.
G. An agent edits an opportunity.
H. An agent creates or edits an answer.

Question 3

What is the maximum number of special characters that can be required in a password in addition to having lower and uppercase letters, two numbers, and a maximum character length of 10.

A. 8
B. 3
C. 6
D. 5
E. 1

Question 4

Identify which option describes a valid use of the disposition field.

A. Describe the topic of knowledgebase answers
B. Describe the status of the customer question
C. Describe the classification of incidents
D. The customer selected the nature of the question

Question 5

Your customer would like you to alter the create account page.

They would like you to change the following Items:
-Custom fields: (display only these two fields) -Contacts.free_trial (Not Required) -Contacts.contact_okay (Not required)
-Standard fields: -Contact.email_alt1(Required) -Contacts.email_alt2(Not required) -Contacts.ph_mobile(Not required) -Contacts.ph_home(Required) -Name (Not required)
Identify the option that correctly reflects the changes requested by the customer.

A. Option D
B. Option C
C. Option A
D. Option B

Solutions: