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Oracle Service Center 2021 Implementation Essentials Sample Questions:

1. A company wantsto include the company logo and contact details in its outbound email communications.
Where should this be configured?

A) Contact HTML Editor
B) Global template
C) Admin HTML Editor
D) Quote template

2. Which two are non-CRUD operations?

A) ReturnRawResult, bool DisableMTOM, outbyte[] FileData);RNObject[] rnObjects = _client.Get(clientlnfoHeader, objects, options);
B) ResetContactPasswordResponseMsg = Binding.ResetContactPassword(ID ContactID);
C) UpdateResponseMsg = Binding.Update(RNObject[] Objects,UpdateProcessingOptions ProcessingOptions);
D) CSVTableSet = Binding.QueryCSV(string Query, int PageSize, string Delimiter, bool
E) CSVTableSet results = RunAnalyticsReport(AnalyticsReport ReportObject, int Limit, int Start, string Delimiter, bool ReturnRawResult, bool DisableMTOM, out byte[] FileData);
F) RNObject[] = Binding.Create(RNObject[] Objects, CreateProcessingOptions Options);

3. Whichtwo statements are true about generic objects?

A) They automatically consider apackage to consist of custom objects.
B) They belong to a stand-alone class that is not derived from an RN object.
C) They can be used with standard objects.
D) They are used when working with custom objects only.
E) They require the type of data to be set dynamically.

4. Which three features can be configured in advanced routing?

A) Queue limit
B) Skill time
C) Queue segregation
D) Skill relaxation
E) Queue prioritization
F) Queue overflow

5. A client requires you to set up chat and email as unlimited for an SLA. What must you do?

A) Use the default values.
B) Enter the value "Unlimited" in the chat and email fields.
C) Leave both the chat and email fields limit as blank.
D) Enter zero as the initial value for both fields.

Solutions: