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Salesforce Certified Field Service Consultant Sample Questions:

1. A consultant has implemented user territories at Northern Trail Outfitters (NTO) in a private sharing model. A new Midwest Service Territory has been created.
Which two actions should NTO take to givethe dispatcher access to all relevant Midwest records? Choose 2 answers

A) Configure and run the User Territory Sharing Job in Field Service Settings.
B) Create a new user territory associated with the Service Territory and dispatcher.
C) Assign a new user territory and add each of the assigned service resources.
D) Add the resources assigned to the Service Territory's Member related list.

2. Universal Containers Technicians frequently need to request more parts from another inventory location when stock runs low.
How can Universal Container Technicians achieve this for each product requested?

A) Create a Work Order Line Item and a Product request line item.
B) Create a Shipment and a Productrequest line item.
C) Create a Product Request and a Product request line item.
D) Create a Product Consumed and a Produc request line item.

3. AW Computing groups its technicians based on seniority. The newest techs comprise Tier 1, move to Tier 2 after a year on the job, and get assigned to Tier 3 after 3 years on the job. Resources with more seniority should be considered for a job over resources with less seniority.
How should the field service administrator ensure this corporate policy is enforced considering the Customer First scheduling policy is utilized consistently except in emergency situations?

A) Make a relevance group on the work rule to filter based on the tier number and add the rule to the policy.
B) Use the Priority field on the service resource assigning Tier 3 techs the lowest number and Tier1 techs with the highest number.
C) Create a queue for each tier group within each territory on the Service Appointment object.
D) Create a custom number field to capture the tier number on the service resource.

4. The Org-Wide Default sharing for a Service Appointment is set to Private.
If the Service Appointment iscancelled, which users will have visibility to the record?

A) Assigned Resources, Owner of Service Appointment and members of Service Territory
B) Owner of Service Appointment and members of User Territory
C) Assigned Resources, Qwner of Service Appointment and members of User Territory
D) Owner of Service Appointment and members of Service Territory

5. Northern Trail Outfitters wants to improve overall responsiveness to customers.
Which Dispatch technique should the Consultant implement to provide the greatest schedule flexibility?

A) Leverage Resource Schedule Optimization.
B) Configure the Auto Dispatch scheduled job.
C) Enable Drip-feed to dispatchthe next appointments.
D) Shuffle daily work manually via the Gantt.

Solutions: