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Salesforce MC-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Administration | 11% | - Explain the relationship between Account Engagement and Salesforce - Describe the capabilities of the Account Engagement Recycle Bin - Illustrate how to create, edit, and map fields |
| Account Engagement Forms, Form Handlers and Landing Pages | 20% | - Identify the capabilities, use cases and interpret reporting metrics for landing pages - Identify the capabilities, use cases and interpret metrics of Account Engagement forms given a scenario |
| Lead Management | 24% | - Explain what a Score measures and how scoring is managed - Define the capabilities of a completion action - Explain the components and use cases of an automation rule - Define the capabilities of a segmentation rule - Define the capabilities of page actions - Explain what a Grade measures and how grading is managed - Identify the capabilities and use cases of custom redirects - Distinguish between the capabilities of, use cases for, and how to create different types of lists |
| Engagement Studio | 17% | - Distinguish between the components of an Engagement Program - Explain Engagement Program structure and capabilities |
| Visitors and Prospects | 8% | - Describe the relationship between visitors and prospects - Apply the appropriate plan of action using Prospect Audits given a scenario |
| Email Marketing | 20% | - Distinguish between an Email and an Email Template - Distinguish between the metrics collected in Account Engagement email reporting - Identify the capabilities and use cases for email given a scenario |
Salesforce Certified Marketing Cloud Account Engagement Specialist Sample Questions:
1. Form or Form Handler? I need to be able to edit and change my form directly.
A) Form
B) Form Handler
2. Arrange these events in sequence:
A . The visitor is now a prospect.
B . A visitor submits a conversion form
C . A cookie is applied
D . The prospect's activity history is available to view in Marketing Cloud Account Engagement E . Visitors access your company website
A) E B A D C
B) A D E C B
C) E C B A D
D) C B A D E
3. Which three user role security limits can be added to an individual user account? (Choose three answers.)
A) Max number of prospects the user can manually create.
B) Max number of records a user can import.
C) Max number of prospects the user can manually delete.
D) Max number of prospects the user can export.
E) Max number of emails the user can send.
4. In which two ways does a Marketing Cloud Account Engagement prospect sync with a Salesforce Lead or Contact record?
Choose 2 answers
A) Shared CRM ID
B) Shared tracking pixel
C) Shared Assigned User ID
D) Shared email address
5. A Marketing Cloud Account Engagement user sends out a list email and notices that as a result of the email send, many prospects are now marked as 'Do Not Email'. What metrics in the list email report could help the Marketing Cloud Account Engagement user understand how these prospects may have become unmailable?
A) Total Opt Outs and Hard Bounces
B) Total Sent and Suppression Rate
C) Tracker Domain Verification and Open Rate
D) Click-Through Rate and Soft Bounces
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: B,D,E | Question # 4 Answer: A,D | Question # 5 Answer: A |




