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HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:

1. How can you gain access to a system that is secured with a solenoid lock if you do not have the setup utility password?

A) Remove the solenoid hood lock from the chassis using a FailSafe key available from HP support.
B) Call HP Support, and request the HP authorized service provider override password for the device.
C) Clear the password using HP ProtectTools running from a USB drive.
D) Clear the CMOS by pressing and holding the CMOS button for three to five seconds.

2. Which HP resource provides product-rich service information, such as Field Replaceable Unit (FRU) removal and replacement procedures, parts locators, and system diagnostics?

A) HP Support Center (formerly IT Resource Center)
B) HP Channel Services Network
C) HP Technical Support
D) HP Services Media Library
E) HP Warranty Lookup

3. What can you do to optimize communication over a wireless LAN?

A) Shut-down unused computers to open additional bandwidth for the troubled computers.
B) Configure the wireless router for dual band 802.11n communication
C) Place the antennas facing away from the user and free of obstructions.
D) Use HP Wireless Assistant (HPWA) to boost the connection to the wireless adapter.

4. What is a good reason to download and install the latest driver updates and software patches when servicing HP computers (remember to ask the customer before upgrading)?

A) Software patches and driver updates are integrated into the products and automatically installed as soon as the computer recognizes the new device.
B) Software patches and driver updates increase compatibility with specific programs, and reviewing technical bulletins before installing updates is critical.
C) Software patches and driver updates provide code necessary for the computer hardware to remain compatible with changing technologies and to enhance performance.
D) Software patches and driver updates can improve USB performance with an increase equal to USB 2.0 ports performing at the same level that UBS 3.0 ports do.

5. Some HP business products provide additional USB power options. Which voltages and associated colors are correct for USB power provisioning?

A) 5V (ivory), 12V (teal), and 20V (purple)
B) 5V (ivory), 12V (teal), and 24V (red)
C) 5V (ivory), 10V (green), and 12V (teal)
D) 5V (ivory), 10V (green), and 20V (purple)

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