Three versions available
One of the biggest highlights of the Unified Contact Center Enterprise Design (UCCED) prep torrent is the availability of three versions: PDF, app/online, and software/pc, each with its own advantages: The PDF version of 642-241 exam torrent has a free demo available for download. You can print exam materials out and read it just like you read a paper. The online version of 642-241 test guide is based on web browser usage design and can be used by any browser device. At the same time, the first time it is opened on the Internet, it can be used offline next time. You can practice anytime, anywhere. The Unified Contact Center Enterprise Design (UCCED) software supports the MS operating system and can simulate the real test environment. The contents of the three versions are the same. Each of them neither limits the number of devices used or the number of users at the same time. You can choose according to your needs.
Guaranteed agreement
In addition to the free download of sample questions, we are also confident that candidates who use 642-241 test guide will pass the exam at one go. Unified Contact Center Enterprise Design (UCCED) prep torrent is revised and updated according to the latest changes in the syllabus and the latest developments in theory and practice. Regardless of your weak foundation or rich experience, 642-241 exam torrent can bring you unexpected results. In the past, our passing rate has remained at 99%-100%. This is the most important reason why most candidates choose 642-241 test guide. Failure to pass the exam will result in a full refund. But as long as you want to continue to take the Unified Contact Center Enterprise Design (UCCED) exam, we will not stop helping you until you win and pass the certification.
Customer privacy protection
In this age of the Internet, do you worry about receiving harassment of spam messages after you purchase a product, or discover that your product purchases or personal information are illegally used by other businesses? Please do not worry; we will always put the interests of customers in the first place, so 642-241 test guide ensure that your information will not be leaked to any third party. After you pass the exam, if you want to cancel your account, contact us by email and we will delete all your relevant information. Second, the purchase process of Unified Contact Center Enterprise Design (UCCED) prep torrent is very safe and transactions are conducted through the most reliable guarantee platform.
When some candidates trying to overcome an exam, they will all first think of choosing a good study material to prepare for their exam. The Unified Contact Center Enterprise Design (UCCED) prep torrent has a variety of self-learning and self-assessment functions to test learning outcome, which will help you increase confidence to pass exam. Last but not least, our website platform has no viruses and you can download 642-241 test guide at ease. If you encounter difficulties in installation or use of 642-241 exam torrent, we will provide you with remote assistance from a dedicated expert to help you and provide 365 days of free updates that you do not have to worry about what you missed.
Cisco 642-241 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: UCCE Architecture & Component Design | 23% | - Router, Logger, PG, VRU, and HDS design - Deployment models: PCCE, UCCE, Hosted - High availability and redundancy - Sizing and capacity planning |
| Topic 2: Post-Deployment & Sizing Tools | 10% | - Validation and documentation - Cisco UCCE Sizing Tool usage |
| Topic 3: Call Flow & Routing Design | 22% | - Courtesy Callback and queuing - Scripting and routing logic - Inbound call flow design - Integration with CVP and gateways |
| Topic 4: Cisco Unified Communications Manager Integration | 19% | - CUCM design considerations for UCCE - Cluster over WAN and redundancy - CTI Manager and device integration |
| Topic 5: Advanced Features & Special Design Considerations | 15% | - Virtualization and consolidated design - Security and network infrastructure - Outbound Option and SIP Dialer - Mobile Agent and Remote Agent design |
| Topic 6: Design Methodology & Requirements Gathering | 11% | - Define design constraints and assumptions - Analyze business and technical requirements |
Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:
What is the impact of routing a call to a non-agent phone in the Cisco Unified Contact Center Enterprise solution?
- A. Cisco Unified Contact Center Enterprise reports the call as abandoned in the skill group.
- B. Cisco Unified Contact Center Enterprise does not record the transfer number dialed.
- C. Cisco Unified Contact Center Enterprise no longer tracks the call for reporting.
- D. The call cannot be transferred or conferenced back to an agent.
Under which circumstances can the visible and private networks be converged in the Cisco Unified Contact Center Enterprise system?
- A. under no circumstances
- B. when the Cisco Catalyst switch has dual power supplies
- C. in cases in which there is gigabit bandwidth between sites
- D. when QoS is enabled on both networks
When sizing the Cisco Unified Communications Manager cluster in a Cisco Unified Contact Center Enterprise solution with the Cisco Unified IP IVR, which factor must be taken into account?
- A. the number of Run VRU script nodes executed by the Cisco Unified Contact Center Enterprise routing script once the call is terminated in the Cisco Unified IP IVR
- B. the number of dialed numbers configured in the Cisco Unified Contact Center Enterprise Call Router
- C. the total number of CTI route points, CTI ports, and BHCAs associated with the Cisco Unified IP IVR
- D. the maximum number of concurrent agents in the Cisco Unified Contact Center Enterprise system
- E. the maximum number of concurrent calls in progress in the Cisco Unified IP IVR, serviced by CTI ports
In the default configuration of the Cisco Unified Contact Center Enterprise 8.0(x), when an agent enters an incorrect password, the system automatically takes which action?
- A. The system locks the agent out for 15 minutes after three unsuccessful log-in attempts in a 15minute period.
- B. The system locks the agent out for 10 minutes after five unsuccessful log-in attempts in a 30minute period.
- C. There is no tracking of unsuccessful log-in attempts, and the system does not make any attempt to lock out the agent.
- D. The system locks the agent out for three minutes after three unsuccessful log-in attempts in a five-minute period.
DRAG DROP
Explanation:
SIP - Cisco Unified SIP Proxy
H.323 - Cisco IOS Gatekeeper MGCP - Cisco Unified Communications Manager
Matt 
Joseph 
Lydia 
Hugh 
Gavin 
Harold 
Magee 
Jim 
Yehudi 
Franklin 
Hale 
Julian 
Kenneth 
Susanna 
Hyman 
Maud 
