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WGU Organizational-Behaviors-and-Leadership Exam Syllabus Topics:

WGU Organizational Behaviors and Leadership (IBC1) Sample Questions:

1. A company decided to change their work organization from individuals working independently to production teams. However, they decided to continue their same approach to performance evaluation and salary adjustment, which had worked well since the performance evaluation process had been improved. After a year's experience with the new team structure, it was obvious that productivity had decreased. A consultant's conclusion was that the approach to performance appraisal and assigning rewards was a cause of the teams' failure to perform.
Which approaches to performance evaluation and granting rewards would have been more effective in this situation?
Select one.

A) Individual and group evaluation with individual and group rewards
B) Group performance evaluation with individual rewards
C) Individual performance evaluation with group rewards
D) Group performance evaluation with group rewards

2. Which term describes the tendency for individuals to expend less effort when working collectively than when working individually?
Choose 1 answer

A) Independent effort
B) Employee disengagement
C) Selective perception
D) Social loafing

3. Identify the three forces that play a particularly important role in sustaining an organization's culture?
Select one.

A) Age of key employees, socialization methods, and selection process
B) Socialization methods, age of key employees, and actions of top management
C) Socialization methods, selection process, and actions of top management
D) Age of key employees, selection process, and actions of top management

4. Three employees meet face-to-face to identify a problem and resolve it through open discussion.
Which type of conflict resolution technique is this?
Select one.

A) Compromising
B) Devil's advocate
C) Problem solving
D) Smoothing

5. Which type of group is defined by the organization's structure?
Choose 1 answer

A) Informal group
B) Unified group
C) Designated group
D) Formal group

Solutions: