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Microsoft Dynamics 365 for Customer Service MB2-718 Exam
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For more info visit:
Microsoft MB2-718 Exam Reference
Reference: https://www.microsoft.com/en-us/learning/exam-mb2-718.aspx
Microsoft MB2-718日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Omnichannel and service automation | - Service automation tools
|
| Topic 2: Knowledge management | - Knowledge base configuration
|
| Topic 3: Reporting and analytics | - Customer service reporting
|
| Topic 4: Configure Microsoft Dynamics 365 for Customer Service | - Set up and configure customer service applications
|
| Topic 5: Manage cases and service requests | - Case lifecycle management
|




