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IBM ICS Social Software Sales Mastery Test v2 Sample Questions:

1. What can Social Business can be defined as?

A) A subset of Social Media
B) Applying social tools across the entire organization for a broader return on investment
C) External-facing channels that only Public Relations and Marketing utilize
D) Popular sites like Facebook and Twitter that only distract workers

2. What design theme allows IBM Connections to be plugged in and accessed from a variety of different software and mobile products?

A) Blogs
B) Social forums
C) Social everywhere
D) Idea center

3. What is one of the goals when first meeting with customers?

A) Ask them which products they are going to buy today
B) Determine how much budget they have
C) Deliver high-pressure sales tactics to close the deal
D) Provoke your customer to thought and action as to how Social Business is changing how we work.

4. What is another characteristic of a Social Business other than being engaging and nimble?

A) Technically strong
B) Informal
C) Transparent
D) Has a strong presence in the Internet

5. When successful social businesses analyze their social data, what important areas should they search for?

A) Past stock prices of their competitors
B) Press releases from associated industries
C) Trends in evolving topics
D) Published patents in their industry

Solutions: