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HP HP2-B117 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Software and Services Overview | 10% | - Warranty and support options - Managed Print Services (MPS) basics - HP ePrint, JetAdvantage, and workflow tools |
| HP Imaging and Printing Product Portfolio | 25% | - Supplies, accessories, and service offerings - LaserJet and InkJet printer families - Multi-Function Printers (MFPs) and Flow MFPs - DesignJet large-format solutions |
| Customer Needs Assessment | 20% | - Addressing pain points and workflow challenges - Identifying business and user requirements - Matching products to workload and environment |
| Selling and Value Proposition | 20% | - Presenting solutions and benefits - Competitive positioning - Pricing, financing, and closing strategies |
| Solution Benefits and Differentiators | 25% | - Total Cost of Ownership (TCO) and ROI - Security, sustainability, and reliability advantages - Key HP technologies and unique features |
HP Selling Imaging and Printing Fundamentals Sample Questions:
1. Which traditional concept about Inkjet printers is no longer true with HP OfficeJet Pro X printers and MFPs?
A) Inkjet printers require more time for the ink to dry.
B) Inkjet printers cost more to print per page than LaserJet printers do.
C) Inkjet printers generally use less energy than Laser printers do.
D) Inkjet printers are generally more suited for printing photographs.
2. Which types of media are compatible with HP DesignJet printers and MFPs?
A) Cut sheet and rolled media
B) Cut sheet media only
C) Letter or A4 and Legal or A3
D) Rolled media only
3. Which types of documents do graphical customers print, as opposed to the types of documents that technical customers print? (Select two.)
A) CAD drawings
B) Fine art
C) Banners
D) Blue prints
E) Schematics
4. Who invented the office laser printer?
A) HP
B) Compaq
C) Xerox
D) IBM
5. What is HP Capture and Route?
A) An MFP-based capture solution
B) A highly scalable capture to workflow solution
C) A highly secure fleet management solution
D) A versatile server-based device driver
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: B,E | Question # 4 Answer: B | Question # 5 Answer: C |




